Your Health, Your Choices
From the minute I arrived at the centre until the minute I left I was treated with dignity and respect. The staff were very friendly and professional and I was made to feel at my ease throughout.
The procedure itself was straightforward and not painful- just a little bit of mild discomfort. The tea and biscuits, after a day and a half of not eating solids was very gratefully received!
I would say to anyone that they should not stress about their procedure. The staff are experienced and diligent giving wonderful care.
Thank you so much to all who hand a part in my care today. You are doing a wonderful job.
Visited in September 2018. Posted on 24 September 2018
This is the first time that I had attended this clinic. I can honestly say the staff and doctor were so caring, polite and professional. From the time I arrived until my procedure was completed they were so friendly and put me at ease, I cannot thank them and say their attitude and caring ways were a credit to them. Thank you all for making me feel so relaxed and at ease.
Visited in July 2018. Posted on 28 July 2018
I was very anxious about having this procedure. The receptionist, the nursing staff and the Doctor were very understaning, caring and proffesional. Everything was explained to me in great detail and their kindness and support were exemplary. They reassured, talked to me and one nurse held my hand, which was so lovely. Unfortunately my endoscopy had to be aborted. Those nurses are angels!!!! The Doctor was highly professional and took the time to explain the stomach anatomy and listen to my symptoms.
Visited in June 2017. Posted on 16 June 2018
Today had a colonoscopy after two days of taking the preparation. I went in feeling very anxious. I also have pains due to my Rheumatoid arthritis. As soon as I arrived everybody was so kind. All the staff were very caring and professional and absolutely calmed me down. Thankyou to all the staff for helping me today.
Visited in May 2018. Posted on 14 May 2018
Just wanted to thank all the staff for a truly professional experience today.
I needed a gastroscopy and a pretty grim procedure was made as stress free as possible for me.
Immaculate surroundings, prompt service, kind and humorous treatment.
I can't fault it.
Highly recommended, thank you.
Visited in April 2018. Posted on 14 April 2018
I attended the Eastwood Centre yesterday for a colonoscopy and was very anxious and dreading the procedure before attending.I am very pleased and relieved to say that the experience was made as
pleasant as possible by the staff and I want to express my thanks to every single one of the team who looked after me before, during and after the procedure, their care, professional attitude and
genuine concern for my well being was very much appreciated. I genuinely couldn’t fault anything at all about my visit. The centre is definitely a tremendous asset to the NHS and I am very glad that
I was referred there for my procedure.
Sincere thank you again to all.
Visited in February 2018. Posted on 18 February 2018
I attended the clinic for a colonoscopy. I was very nervous but the nurses were excellent and really put me at ease. They were very accommodating and made the experience a lot easier for me. I was kept informed about what was going on every step of the way and felt safe throughout the whole process.
Visited in January 2018. Posted on 16 January 2018
I had to visit the clinic yesterday, which is my second visit within the last year, and on both occasions I can't speak high enough of the care and attention I received from the receptionists to the nurses and doctors. I was very nervous to say the least and everyone was so kind and reassuring. The consultant who carried out the procedure spoke to me beforehand and explained everything and made me feel so much more relaxed. Tea and biscuits served afterwards by lovely nurse was very welcome! Thank you.
Visited in January 2018. Posted on 10 January 2018
I was treated with dignity and respect from the moment I entered the door until I left. All the staff from reception, to nursing staff and doctor were at pains to be friendly and reassuring. I never felt rushed and the staff took time to explain every step of the procedure and offer reassurance. I was particularly nervous about the cannula being inserted. The nurse was patient and reassuring and took her time, she then went and got another more senior/experienced nurse to perform the procedure. This was done first time and was virtually painless. The doctor then had a chat with me, going over the procedure again and answering any questions. I was then taken into the theatre where more questions were asked to ensure I was the correct patient. Every stage of the procedure was explained. No pain or discomfort at all. At the end of procedure I was taken to recovery room for usual blood pressure tests, given a cup of coffee and some biscuits.My blood pressure etc was checked at regular intervals, the nurse then telephoned the person who was picking me up, advised me that she had left him a message. She then returned when he got there to advise me that he was waiting for mr. The cannula was then removed and I got dressed. In the meantime, while i was having coffee and biscuits, the doctor came in to discuss his findings and give me a copy of the report and also some fact sheets. I was also given a discharge sheet with advice on what to expect after the procedure and advice on not driving for 24 hours(due to the sedation) and to spend the rest of the day quietly and rest. I cannot fault any part of the procedure , i was reassured every steend this clinic, Even the dignity shorts were better than expected! The chairs in the waiting room were comfortable, it was clean and spacious but a little chilly. There was plenty of seating for those waiting for patients . . I would advise any one waiting for patients to take a book or tablet etc as wait can easily be 2 hours or so. Parking is very limited, think there were 4 spaces but that would probably be adequate as a small clinic . Excellent care, excellent staff. Thank You
Visited in January 2018. Posted on 03 January 2018
I can’t believe how wonderful everyone was. I was absolutely dreading the two procedures. Everyone put me at ease talked me through what was going to happen, I had looked on line to see how
painful it was going to be and the agreement was as long as you were sedated it was fine. I still wasn’t sure but I can say that it wasn’t as bad as I thought and was over very quickly.
I must confess I am relieved it is over.
Visited in November 2017. Posted on 18 November 2017
I was referred by my doctor and got a call from the centre very quickly with an even quicker appointment option, to say I was nervous would be an understatement as I would rather give birth than to go through the procedure. I asked to be put out but was advised the procedure was only 5 minutes and offered a sedation, the sedation did not make any difference at all and I tried my best to co-operate (gagging on the first attempt as no spray was given to the throat) on the second attempt the consultant managed to get the tube down with no problem however I couldn't breath and started to panic which resulted in the procedure ending before the whole process was completed. looking back on the process if the assistants had tried to calm me and help me breath through my nose it may have been successful,the consultant was very nice and did manage to get far enough to confirm a Hiatus Hernia and referred me for further tests.
Visited in December 2017. Posted on 03 December 2017
Had an appointment for a colonoscopy
What can I possibly say that everybody else has said before me .this place is defiantly the place to go if you need diagnosis .i had Dr, nurses plus those that were not on my discharge sheet.and the receptionist .Thank You very much.my care was absolutely treated with upmost considerate care to detail.they all deserve a medal in my eyes as they go out of their way to make sure you are relaxed and they tell you everything that is going to happen ..this by far is the best treatment I have ever had in my life and I am 70 year old female.you are not on the cattle truck here.everything is so calm and not rushed.you are a credit to your profession. .keep up the good work and thank you all.
Visited in October 2017. Posted on 07 October 2017
Efficient process and great staff
I was told by my GP I would need an endoscopy and that the clinic would be in touch. I got a call the next day from the clinic - rare in the NHS! I was given an appointment date and time to suit me. When I got there one of the staff went through what would happen, asked some questions and checked BP, heart rate etc - very professional. I was then seen by a Dr. who went through the procedure again and answered any questions I had. Was in and out within minutes. I had sedation so did not feel a thing. The staff kept me around for a little while to ensure the sedation had started to wear off. Was home before I knew it. Thank you to the doctor and their team!
Visited in September 2017. Posted on 19 September 2017
I can recommend this endoscopy centre as, having had a colonoscopy examination today, I cannot praise the staff and the procedure high enough. Polite but friendly, professional and helpful, everything went extremely smoothly and took less than an hour from arrival to departure. All was explained to me both before and during the examination which I found very interesting. All in all, a very enlightening experience. Couldn't be bettered.
Visited in September 2017. Posted on 06 September 2017
The best place
Visited for a gastroscopy, as it was my first one I was very very nervous but I was determined not to be sedated. The staff were extremely kind, considerate and professional, they made me feel very relaxed and one of the nurses held my hand during the whole procedure. I would definitely recommend to have your procedure here :)
Visited in July 2017. Posted on 12 August 2017
Endoscopy referral by GP as urgent and appt was swift too.
Compared to the previous local and I believe then private clinic called Chartwell,London Rd, Leigh-on-sea ,the Eastwood Cnetre were much more pleasant,less rushed and I experienced no pain or
discomfort at all.
Before,after and during the procedure having listened and discussed my problems I was helped very professionally indeed. If I had to undergo this again locally I would insist on my GP going to Eastwood Endoscopy Centre.
Visited in July 2017. Posted on 04 August 2017
Excellent, friendly and happy service
I was very nervous as I had never really had any other procedure previously and the nurses and staff couldnt have been more welcoming. The nurse was so friendly and explained everything that was going to happen and put me at complete ease. I really appreciate how quickly everything was dealt with and they made sure I was leaving with someone and not alone.
Visited in July 2017. Posted on 04 August 2017
Fantastic staff , who do a excellent job!!!
I went to this centre on Saturday and I could not praise the staff enough.. they was friendly , kind and totally put me at ease, which shows how good they are at caring for there patients and how professional they are.
Visited in July 2017. Posted on 02 July 2017
I would like to give my feedback from the experience I had at the centre this morning 6/6/17 ,but not sure we're to Wright it , I was treated with the upmost respect and made to feel very comfortable from the doctor,nurses, and receptionist I would to say thank u
Very caring and thoughtful staff eased a scary experience
Referred for a colonoscopy by my GP, I was very nervous and had worried about the procedure and the possible outcome for some time.
However, everyone at the centre did their best to put me at ease from the moment I arrived and made the whole thing seems less scary. Their friendliness and patient understanding of my anxiety was a tremendous help.
And the whole process went smoothly and at all times I felt I was in the hands of experts which was very reassuring.
I want to thank the team who were professional and friendly at all times, and genuinely made me proud of our NHS.
And to anyone waiting for their first colonoscopy - in my experience, it's nowhere near as bad (if at all) as you think it's going to be. (Although I can't say the same about the laxatives you take beforehand - but once you're past that, you've done the hardest bit!)
Visited in May 2017. Posted on 09 May 2017
I was recently referred by my GP for an urgent gastroscopy and received an appointment only a week later. I was naturally apprehensive but I was seen immediately on arrival by a nurse who reassured me and talked me through the procedure. I was not kept waiting - a doctor came to explain what they would do and asked me to sign a consent form, then took me straight through. I was introduced to the two nurses who would be assisting, both were friendly and very caring. The procedure was not as bad as I had expected, was a little uncomfortable but not painful and all over in 5 minutes. I was glad that I had opted for the anaesthetic spray to the back of the throat, rather than sedation. The doctor told me my results immediately and gave me a copy of the typed report they would be sending to my GP. An excellent service all round. Thank you very much.
Visited in April 2017. Posted on 08 April 2017
My partner visited the clinic recently, and with extreme worry as to what the results could be, the genuine kind nature of the staff and doctors/nurses involved made the whole process a lot easier. I would highly recommend this clinic to anyone who has any worries, or is needing to be referred by their GP. I would like to thank the clinic for their help and kindness.
Visited in March 2017. Posted on 08 March 2017
i attended this clinic for a gastroscopy. this is the second time i have visited this clinic for an examination and on both occasions found the staff to be considerate, professional and kind. I would like to take this opportunity to thank them all, a return visit for further explorations would certainly not cause me any anxiety.
Visited in March 2017. Posted on 09 March 2017
Extremely caring staff in a lovely clinic
A few weeks ago I was referred here by my GP for an urgent colonscopy. Appointment was received within 2 weeks. The communication regarding my appointment and preparation required was excellent. I was not looking forward to the procedure at all but all the staff were very caring, patient and friendly. I felt at ease through the whole process. I then returned 2 weeks later for a gastroscopy, and was in a bit of a panic about it but again the treatment by all the staff at the clinic was fantastic. They did everything to make me comfortable before, during and after the procedures. The staff also had a great relationship between them which made me feel more relaxed. Thank you so much.
Visited in March 2017. Posted on 23 March 2017
I attended the Endoscopy Centre on 30th Jan 2017 for an endoscopy. The procedure was performed by the consultant who was assisted by nurses two nurses, all of whom were extremely processional and highly caring. The consultant explained the process to me prior to the procedure and explained the results mins after the procedure was performed. I cannot recommended this unit more highly for their professionalism,efficiency and would recommend this unit to anyone needing an endoscopy.
Visited in February 2017. Posted on 01 February 2017
I was so nervous about having a colonoscopy but was put at ease as soon as I walked through the door. All of the staff were so friendly and reassuring. The consultant was very helpful, and took time to explain everything to me. The consultant even carried my bag for me! Really don't remember a thing about the procedure itself, but the cup of tea and biscuits afterwards were delicious.
Visited in January 2017. Posted on 07 January 2017
This place is so clean, quite and organised! The staff were brilliant, didn't make Me feel uncomfortable and was really friendly. Lovely! Thank You.
Visited in October 2016. Posted on 14 October 2016
I have today returned from my second appointment for a colonoscopy at the Eastwood Clinic and cannot praise the Doctor and all members of Staff for their kindness and understanding - they are very professional in every way. Thank you for looking after me so well. Keep up the good work.
Visited in September 2016. Posted on 19 September 2016
Excellent Professional care
I would like to thank all the staff at the Eastwood clinic when I attended on Saturday 9 July for a colonescopy. I was obviously very stressed about this procedure, but all staff, from the receptionist, nursing team and consultant were reassuring, professional and kind. The procedure was uneventful and the results were good. Many thanks again.
Visited in July 2016. Posted on 12 July 2016